99xxo's Privacy Policy — Your data is safe with us

Welcome to 99xxo's Privacy Policy. This policy explains what information we collect about you when you use the 99xxo platform, why we collect it, and how we use and protect it.

By creating an account or using the 99xxo platform, you agree to this Privacy Policy. This policy applies to our website, mobile platform, and all associated services.

This policy is written in plain language with our Bangladeshi users in mind. For any questions, please reach out to the 99xxo support team.

99xxo collects several types of information, which fall into two main categories — what you provide directly, and what our systems record automatically.

We never store your full payment card number. Payment details are always held in encrypted form.

99xxo uses your information only for legitimate and necessary purposes. Here is a clear breakdown of what we do with your personal data:

• To create, manage, and verify your account.
• To process all financial transactions, including deposits and withdrawals.
• To recommend games and deliver a personalized experience based on your preferences.
• To inform you about promotions, bonuses, and special offers (with your consent).
• To detect and prevent fraud, money laundering, and other unlawful activities.
• To monitor responsible gaming and provide support when needed.
• To improve service quality and resolve technical issues.
• To meet legal and regulatory obligations.

Your data is stored on 99xxo's secure servers. Retention periods depend on the type of data and applicable legal requirements.

• All data is retained for as long as your account remains active.
• Even after an account is closed, certain data may be retained for a defined period due to legal obligations.
• Financial transaction records are typically retained for 5–7 years.
• You may request deletion of your account, though some data may need to be retained due to legal obligations.

All data is stored using industry-standard encryption and protected against unauthorized access.

99xxo keeps your information as private as possible. However, there are specific circumstances where sharing may be necessary:

• Payment Processor: Limited data is shared with mobile banking and banking partners solely to process transactions.
• Game Providers: Minimum data required to run games, shared with providers such as Evolution and Pragmatic Play.
• Law enforcement agencies: In response to a court order or valid legal claim.
• Fraud Prevention Services: For account security verification.

99xxo uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: Required to maintain your login session and ensure security — these cannot be disabled.
• Functional Cookies: To remember your preferences, language settings, and game configurations.
• Analytical Cookies: To understand which pages are used most frequently — helping us improve our services.

You can manage or block cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

99xxo applies the highest technical and organizational measures to protect your data. Here is what our security framework includes:

• 256-bit SSL/TLS encryption on all data transfers.
• Data stored on servers with AES-256 encryption.
• Two-Factor Authentication (2FA).
• Real-time monitoring to detect suspicious login activity.
• Regular security audits and vulnerability testing.
• Restricted staff access — only authorized personnel can view your data.

As a 99xxo member, you have important rights regarding your personal data. We respect these rights and are committed to helping you exercise them.

To exercise any of these rights, contact the 99xxo support team. We generally respond within 30 days.

99xxo is strictly an adults-only (18+) platform. We do not knowingly collect personal information from anyone under the age of 18.

• Age verification is carried out at the time of registration.
• Additional identity verification may be requested if there is any suspicion.
• Any account identified as belonging to a minor is closed immediately.

If a parent or guardian believes their child has registered on 99xxo, please contact our support team immediately.

99xxo may update this Privacy Policy from time to time. Changes may occur due to service improvements, legal requirements, or business developments.

For significant changes, we will:

• We will send a notification to your registered email.
• We will show a notification when you log in to the platform.
• We will display the update date at the top of this page.

Contact: For any privacy-related questions, reach out to the 99xxo support team. Email: [email protected]